Better customer experience in public toilets FMZ Imst shopping centre, Austria
The FMZ cinema and shopping centre in Imst features a variety of shops, a multiplex cinema and several restaurants. In 2023, the sanitary installations were fully refurbished to modernise both design and functionality, delivering a top-tier experience for visitors.
The modern WC suite was designed to eliminate the need for doors to the men’s and ladies’ areas. It also includes seating areas and lockers.
All sanitary appliances are connected with Geberit Connect, allowing for centralised control and reading out of device data. This allows cleaning staff and technical building systems to monitor usage patterns in real time and determine maintenance needs.
The collected data will also help operators make more informed decisions when designing future sanitary installations.
Project overview
Outstanding customer experience
FMZ focuses on delivering a positive experience for visitors using the WC suite.
Always clean and operable
Clean and functioning toilet facilities are essential to customer satisfaction.
Optimised operation
With real-time data insights, cleaning schedules can be optimised based on actual demand.
Geberit Connect solution
With Geberit Connect, usage data can be recorded and documented centrally.
Customer testimonial
“Geberit Connect allows us to control individual system components via an app and read out usage data. We can then share this data with the cleaning company and technical building systems, allowing them to respond more effectively to different requirements.”
Johannes Gstrein, Managing Director, FMZ Imst
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The brief Clean WCs – satisfied customers
The operator’s main focus is on delivering a positive customer experience in its public WC suites. Cleanliness and reliable functionality of the sanitary appliances play a crucial role here, which is why cleaning schedules are now demand-driven and technical building systems can address issues as they arise.
FMZ took the renovation as an opportunity to upgrade the design of the facilities and incorporate the latest technology. The idea of connecting sanitary appliances with Geberit Connect ticked all the boxes was implemented in the new facilities.
In addition to Geberit Connect, the system is complemented by networked soap and paper towel dispensers.
The Geberit solution Optimising processes with Geberit Connect
All sanitary appliances are networked and connected to a central data transmission interface, the Geberit Gateway, which is located in the control room.
Control via the Geberit Control app
The individual sanitary appliances can be centrally controlled via the gateway using the Geberit Control app. Facility management, technical building systems and cleaning staff can easily and intuitively operate individual sanitary appliances via the app, accessing different functions as needed.
Optimised cleaning cycles
The collected data allows the cleaning company to adjust and optimise cleaning schedules based on actual usage and demand.
Seamless operation
In the event of a malfunction, technical building systems receive an automatic email notification, allowing them to respond promptly and resolve issues quickly.
Use of data for new projects
Management analyses usage data to monitor facility utilisation and improve future project planning.
Project facts & figures
Geberit know-how
Geberit products used
- Geberit Connect
- Geberit Duofix installation system
- Geberit Acanto WCs with Power & Connect box
- Geberit Sigma10 actuator plates
- Geberit Preda urinals with integrated flush control
- Geberit Brenta wall-mounted taps
Geberit Connect
With Geberit Connect, Geberit hygiene flushes can be easily networked, centrally operated, and connected to a building automation system. Networking saves time, optimizes water consumption, and provides control options.
Geberit Duofix
Geberit Duofix provides a comprehensive product range with universal and self-supporting installation elements. These are available in drywall construction for all sanitary appliances.
Geberit Acanto
The individuality of your lifestyle is matched by the diversity of the Geberit Acanto bathroom that boasts a wide range of versatile designs combined with intricate customer centric solutions.
Toilets & toilet seats
Geberit offers everything for your WC from a single source. From rimless WCs and flush plates in various designs through to cisterns and toilet seats.
Actuator plates for WCs & urinals
Geberit flush plates and cover plates don’t just look great, they also feature versatile functions.
Urinals
Full flexibility and particularly easy maintenance with perfectly coordinated ceramic appliances, urinal flush controls, traps, partition walls and cover plates.
Washbasin taps
Designed for both private and public use, Geberit washbasin taps combine timeless aesthetics with outstanding functionality.
Profile
The project
Investor: FMZ Imst
Management/Operator: Johannes Gstrein
Planning: FMZ Imst and Markus Stolz GmbH & Co KG
Installation: Markus Stolz GmbH & Co KG
User frequency: 2.2 million visitors per year
Connectivity: Geberit Connect
Completion: 2023
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The perfect sanitary products for your project Predefined products for straightforward planning
Geberit has put together solutions for different requirements and differentiated them according to equipment level and budget to make it easier for you – as a planner, architect or investor – to select the right products in front of and behind the wall.
